Your shoes will be dispatched the same day of placing your order unless your order is processed after 2.00pm GMT in which case your order will be dispatched the following day (excluding weekends). For all our UK orders we use a national courier service. Please be aware that all deliveries need to be signed for by someone on arrival so if you know you won’t be at home, please select an alternative delivery address during your ordering process.
♥︎ Free UK shipping (up to 3 working days to arrive)
♥︎ £3.50 guaranteed UK Next Day Delivery (not available for delivery at weekends)
♥︎ £9 Next Day Saturday Delivery. Orders must be taken by 3pm Friday (we do not offer a Sunday delivery service)
♥︎ £15 International Standard Shipping (6-9 working days to arrive)
All overseas orders will be sent by a signed-for courier service (some exclusions may apply). Please be aware that our product prices are exclusive of taxes and duties. As the recipient, you are liable for any import duties levied by the country you are shipping to; if taxes are applied payment is necessary to release your order from customs. Please note that orders to the USA that are under $800.00 do not have to pay taxes/duties. With international delivery please be aware it may take longer due to the occasional delays with customs, we wanted to warn you! All orders will need to be signed for by someone on arrival as proof of receipt.
Your shoes will arrive carefully wrapped and cushioned in layers of recycled tissue paper and packaged in our beautiful hot pink or royal purple, branded recycled shoe boxes. Due to the delicate nature of our soles, we ask that the shoes be tried on either carpet or a towel, as otherwise they may not be suitable for return.
Your shoes will arrive carefully wrapped and cushioned in layers of recycled tissue paper and packaged in our beautiful hot pink, branded recycled shoe boxes. Please try on your shoes on carpet or a towel and be careful of the soles underneath. If you have any problems with your pair of Beyond Skin's please do not hesitate to contact us at email@example.com as your happiness is very important to us :-) We hope you love them! ♥︎
RETURNS & EXCHANGES
Due to the delicate nature of our soles, we ask that the shoes be tried on either carpet or a towel, as otherwise they may not be suitable for return. We cannot accept any returns that have been worn, marked or damaged. Thank you for understanding ♥︎ We believe you will be delighted with your purchase but if for whatever reason you would like to return them, please follow the instructions on the back of your sales invoice included in your shoebox. Sorry ladies, but we are not yet able to offer free returns postage. To return your shoes, follow our instructions below to enable us to handle your exchange or return as quickly as possible:
1. Please make sure you return your unworn, unmarked shoes within 30 days from the date on which they were delivered. Packaging must be original, undamaged and complete. If the box is damaged by attaching stickers or writing on the box, or if the tissue paper or shoe stuffing is missing, please be aware we will have to deduct £10 from the refund.
2. Carefully pop your shoes back in their box and fill out the form below with your name, order number and date of return. Once completed, please cut along the dotted line and place this bottom section in with your shoes to be returned so we know what to do with them.
3. Please wrap the box in either the bag it came in or a different outer packaging so the box does not get damaged and can be used again, and write our address on the front, marking clearly on the outside package our address (Beyond Skin Returns Department, First Floor Studio, 59 Lansdowne Place, Hove, East Sussex, BN3 1FL, United Kingdom).
4. When returning your goods we would recommend that you use the cheapest signed-for delivery service and obtain a proof of posting receipt from your Post Office. Unfortunately we cannot be held responsible for items that fail to reach us.
Should you need to speak with someone with regards to your return please do not hesitate to contact firstname.lastname@example.org quoting your name and order number or please call us on +44(0)1273 778837.
Store Credit: If you’ve requested store credit, we will email you with a personal discount code for you to use at the check-out for your next order. You can use this code to purchase an exchanged pair of your choice. If your next order total is less than the amount of the code, you will receive a new code for the remaining value after your order. Store credit codes will be valid for one year after the date you receive it. Orders placed with a store credit code will have free shipping.
Refund: Please return the shoes within 30 days of the date they were delivered in order to be eligible for a full refund. As long as the goods are not worn, marked or damaged and the packaging is original, undamaged and complete, we aim to refund our customers within 14 days of receipt of your goods but please be aware the amount may take up to 5 working days to appear in your account depending on your card provider. All refunds will be credited to the original customer's payment method (credit card or PayPal account), excluding shipping charges. Gift vouchers are non-refundable so if you are returning items bought with a gift voucher, your refund will be issued in gift vouchers. Refunds of international customs duties and sales taxes (if applicable) are excluded on shipments outside the EU. If we find that the product has not been returned to us in as-new condition, we reserve the right to refuse a refund on the item and the shoes will be returned to you.
Sale Items: If you wish to return a sale item, please return within 14 days of receiving it.
Promotion Returns: If you are returning an item from an order on which you used our Spend X, Receive a Y Gift Voucher promotion and you request a refund, you will no longer qualify for the promotion, as you would not have spent a total of X after the refund. Therefore you will have to pay the full price for the remaining items you keep. This excess will be deducted from your refund of the item you returned.
Please send all returns and exchanges to this address:
Beyond Skin Returns Department
First Floor Studio
59 Lansdowne Place
If you have any problems please do not hesitate to contact Beyond Skin HQ on +44(0)1273 778837 or send us an email to email@example.com as we are more than happy to talk through returning or exchanging procedures with you. Your happiness is very important to us :). We hope you love your shoes ♥︎