Returns & Exchanges
We believe you will be delighted with your purchase but if you wish to exchange them for a different size or have fallen out of love with them, please wrap and return them marking clearly on the outside package (please, not on the shoe box) 'Returned Goods" and we will either exchange them or give you your money back. The reverse side of your packing slip has help and information on how to go about returning your shoes to us. Please can you make sure you try your shoes on carefully and indoors on carpet. Then, please fill in the reverse side of your packing slip to let us know why you are returning your shoes and the action you wish us to take, so we can quickly put things right. Please make sure that you use a 'signed for' service to send them back as unfortunately we cannot be responsible for anything that does not arrive.
We will however send you your exchanged pair of shoes at no extra cost. Please make sure you return your shoes new, unworn and in a sellable condition within 30 days from the date on which they were delivered. A full refund is given (less postage and packaging if applicable), please allow two statements for your refund to show up on your statement. We aim to refund our customers within 14 days of receipt of your goods. All returns will be credited to the original customer's payment method credit card/Paypal including sales taxes and excluding shipping charges. Refunds of International customs duties and sales taxes (if applicable) are excluded on shipments outside the EU. Please be aware that we cannot accept any returns if your shoes have been worn or marked but if you have any queries at all please do not hesitate to contact us. Please send all returns and exchanges to this address:
First Floor Studio
59 Lansdowne Place
If you have any problems please do not hesitate to contact Beyond Skin HQ on +44(0)1273 778837 or send us an email to firstname.lastname@example.org as we are more than happy to talk through returning or exchanging procedures with you. Your happiness is very important to us :). We hope you love your shoes x