Help

We're here to help! Find your query below...

 

What if they don't fit?

We offer free exchanges to the UK, France, Germany and the US! Read more about our Returns Policy here.


No, you can shop with us without creating an account. If you do create an account with us, this means quicker shopping and opportunities to receive money off your next order through our Refer A Friend scheme. Click here to create an account. 
 

I've forgotten my password. What should I do?

Fret not, it’s easy to do! Simply click this Forgotten Your Password? link and we'll send you an email to reset it.

 
 
When an item is in stock and ready to be dispatched, the "Add To Shopping Bag" button will appear after you've selected your size. However, if this item is still in production, the "Pre-Order" button will display. Check the product description to see when the pre-ordered items are due to be dispatched, or you can check in the shopping bag. We will dispatch your shoes as soon as we receive them from the factory.
 

To ensure your shoes live a long and happy life, we recommend using a protective spray on our faux suedes & fabrics, to guard them from the perils of the outside. Your shoes like to be kept dry, but if you stumble in to a puddle please clean with a warm, damp sponge or if you have a muddy encounter, please leave them to dry then brush off. Remember, if your shoes are made from our amazing 100% recycled faux suede, they are rain-friendly, so no water marks - yipee!

We use the highest quality Italian faux leather linings which are breathable, anti-bacterial and cruelty-free. Our uppers are made from a selection of eco-friendly fabrics, which varies each season. It is our philosophy that wearing alternatives to leather is the best way to help save our environment, reduce carbon emissions and our planet. Find out more about our materials here

We are an online-only retailer, so sadly we don't have any shops (yet!). But if you're ever in Brighton & Hove, you're more than welcome to book an appointment to try on whatever shoes we have in stock! We're open from Monday to Friday, from 10am until 4pm, and we do have dogs and babies in the office! Simply email us at info@beyond-skin.com with the styles, sizes and times that best suit you.


 

Can't find your query? Contact us:

EMAIL info@beyond-skin.com 

CALL  +44(0)1273 778837